【UPDATED on April 23rd】 COVID-19 Shipping Restrictions Announcement
Last Updated on April 23rd, 2020 (Changes marked in red)
Due to the COVID-19 pandemic affecting the world, there has been much less airplane carriers to ship mail around the globe.
The Japan Post has released a list of countries where international mail is still being sent to, but there are some restrictions depending on the country and shipping method.
Registered SAL Mail has been suspended indefinitely that is applicable to all countries in the world. Japan Post has not issued a statement as to when SAL services will resume.
If you have placed an order with Registered SAL Mail as your shipping method, please email us at email@example.com if you would like your shipping method to be changed to another one that Japan Post currently accepts.
UPDATE April 23rd, 2020 : All EMS, Registered Air Mail, Registered Air Mail, and Standard Air Mail to the United States will be temporarily suspended.
DHL Express is still available at this time. Please contact us if you would like to upgrade your shipping method (applicable to Registered Air Mail, Registered SAL Mail, or Standard Air Mail) to DHL Express to have it be shipped out on time.
Orders made with EMS will be switched to DHL Express as long as these two conditions are met:
1) Japan Post has temporarily suspended services in the destination country (e.g. USA, Australia, etc.)
2) There is no shipping price difference from EMS to DHL Express
If you would like to upgrade your shipping method to DHL Express (regardless if it was placed with EMS or another method), then please contact us at firstname.lastname@example.org so we can assist you in changing the shipping method.
We have compiled a list of countries that are or are not accepting EMS, Standard Air Mail, Registered Air Mail, or Registered SAL Mail. We have also added a column for DHL Express, which is still being accepted in most countries around the world.
Please note that for countries that are still accepting EMS, Standard Air Mail, and Registered Air Mail, although packages will be shipped in a timely manner, delivery times in its destination country depends on air freight capacities and the local postal service operations there.
For details of shipping restrictions based on each country, please see this graph below.
◯ - Operating Slowly (Shipping speeds may be affected depending on air freight capacities as well as your local postal service)
△ - Temporarily Suspended only in some areas
X - Temporarily Suspended
N/A - Not Available on our website as a shipping option
Due to the lack of aircraft leaving Japan, there may be delays of up to potentially 1-2 months or longer for international shipping regardless of the order’s shipping method. This affects EMS, Registered Air Mail, and Standard Air Mail packages. We apologize for this inconvenience.
For orders that currently have a “Returned to Sender” status on the tracking history, your order is likely held either at the Japan Post logistics center or in our warehouse. If you would not like your package to be shipped out until restrictions are lifted, please contact us at email@example.com
|COUNTRY||DHL||EMS||REGISTERED AIR MAIL||REGISTERED SAL MAIL||STANDARD AIR MAIL|