Shipping Information
【NOTICE】Due to COVID-19, some shipping methods are temporarily suspended and delivery times may be slower than what is depicted below. For further information, please see the COVID-19 logistics update here
| Shipping Method | Alternative Name | Delivery Time *3 | Tracking | Insurance |
|---|---|---|---|---|
| Standard Air Mail | Small Packet (Air) | 1 ~ 2 weeks | No | N/A |
| Registered SAL Mail | International ePacket Light | 1 ~ 5 weeks | Yes | N/A |
| Registered Air Mail | International ePacket | 1 ~ 2 weeks | Yes *1 | Up to 6,000 JPY |
| Express Air Mail *2 | EMS | 3 ~ 7 days | Yes | Up to 20,000 JPY or More (Optional) |
| Express Air Mail *2 | DHL Express | 2 ~ 5 days | Yes | Up to 2,600 JPY/kg or More (Optional) |
| Domestic Economy | Japan Post Domestic Mail | 2 ~ 5 days | No | N/A |
| Domestic Tracking | Yu-Pack | 2 ~ 3 days | Yes | Up to 300,000 JPY |
| Shipping Method | Size Regulation | Weight Limit | Remarks |
|---|---|---|---|
| Standard Air Mail |
Up to 90cm (calculated by length + width + height) Length has to be no more than 60cm |
2kg |
Deliver by Japan Post Not Available for Orders with Subtotal Over 15,000 yen |
| Registered SAL Mail |
Up to 90cm (calculated by length + width + height) Length has to be no more than 60cm |
2kg |
Deliver by Japan Post Possible Delay during Holiday Season |
| Registered Air Mail |
Up to 90cm (calculated by length + width + height) Length has to be no more than 60cm |
2kg | Deliver by Japan Post |
| Express Air Mail (EMS) |
Up to 275cm~300cm (Length + Circumference) Length has to be no more than150cm |
30kg | Deliver by Japan Post |
| Express Air Mail (DHL) | Up to 120cm x 80cm x 80cm | 30kg |
Deliver by DHL Not Availble for Light Weight yet Bulky Products such as Large Plush, Figurine with Large Box Can Not be Delivered to P.O. Box OR Remote Area(Click to check) |
| Domestic Economy |
Up to 90cm (calculated by length + width + height) Length has to be no more than 60cm |
4kg | Deliver by Japan Post |
| Domestic Tracking | Up to 170cm (calculated by length + width + height) | 25kg | Deliver by Japan Post |
*1 : Canada Post and Australian Post do not provide tracking updates for Registered Air Mail once your package leaves Japan. Please contact our customer service if your packages does not arrive within the delivery time so we can submit the form to Japan Post to check where it is currently.
*2 : If you choose Express Air Mail, your package will ship either by EMS or DHL Express depending on the size or weight of the package.
*3 : The delivery time shown above may vary depending on the destination as well as seasonal timing. Peak seasons might see extended delivery time.
