Shipping Information

【NOTICE】Due to COVID-19, some shipping methods are temporarily suspended and delivery times may be slower than what is depicted below. For further information, please see the COVID-19 logistics update here

Shipping Method Alternative Name Delivery Time *3 Tracking Insurance
Standard Air Mail Small Packet (Air) 1 ~ 2 weeks No N/A
Registered SAL Mail International ePacket Light 1 ~ 5 weeks Yes N/A
Registered Air Mail International ePacket 1 ~ 2 weeks Yes *1 Up to 6,000 JPY
Express Air Mail *2 EMS 3 ~ 7 days Yes Up to 20,000 JPY or More (Optional)
Express Air Mail *2 DHL Express 2 ~ 5 days Yes Up to 2,600 JPY/kg or More (Optional)
Domestic Economy Japan Post Domestic Mail 2 ~ 5 days No N/A
Domestic Tracking Yu-Pack 2 ~ 3 days Yes Up to 300,000 JPY
Shipping Method Size Regulation Weight Limit Remarks
Standard Air Mail

Up to 90cm (calculated by length + width + height)

Length has to be no more than 60cm

2kg

Deliver by Japan Post

Not Available for Orders with Subtotal Over 15,000 yen

Registered SAL Mail

Up to 90cm (calculated by length + width + height)

Length has to be no more than 60cm

2kg

Deliver by Japan Post

Possible Delay during Holiday Season

Registered Air Mail

Up to 90cm (calculated by length + width + height)

Length has to be no more than 60cm

2kg Deliver by Japan Post
Express Air Mail (EMS)

Up to 275cm~300cm (Length + Circumference)

Length has to be no more than150cm

30kg Deliver by Japan Post
Express Air Mail (DHL) Up to 120cm x 80cm x 80cm 30kg

Deliver by DHL

Not Availble for Light Weight yet Bulky Products such as Large Plush, Figurine with Large Box

Can Not be Delivered to P.O. Box OR Remote Area(Click to check)

Domestic Economy

Up to 90cm (calculated by length + width + height)

Length has to be no more than 60cm

4kg Deliver by Japan Post
Domestic Tracking Up to 170cm (calculated by length + width + height) 25kg Deliver by Japan Post

*1 : Canada Post and Australian Post do not provide tracking updates for Registered Air Mail once your package leaves Japan. Please contact our customer service if your packages does not arrive within the delivery time so we can submit the form to Japan Post to check where it is currently.

*2 : If you choose Express Air Mail, your package will ship either by EMS or DHL Express depending on the size or weight of the package.

*3 : The delivery time shown above may vary depending on the destination as well as seasonal timing. Peak seasons might see extended delivery time.