FAQ

Where is the store based?
Tokyo, Japan
What is this store's return and exchange policy?
All sales are FINAL. Returns or exchanges will only be accepted if there is a defect in the product; however, any damages suffered during transit will not qualify for a refund and will be the full responsibility of the buyer.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Please note that all orders will be shipped out via Air Mail from Japan unless the buyer pays for Tracking, which the item will then be shipped via Japan Post EMS. By choosing regular shipping (Air Mail), the buyer takes on the responsibility that should the item become damaged or lost in transit, the seller is not required to issue a refund or partial refund for lost or damaged items.
How does the Pre-Order process work?
Pre-Orders made will be automatically processed at the time of purchase; however, the item will not be shipped out until the Pre-Order item is released here in Japan, which in some cases can be several months after you have paid for your Pre-Order. Please allow for 1-2 weeks for me to organize all items and send them out accordingly once the item is released.
Purchasing orders with Pre-Orders.
If you make a purchase with a pre-order that will not come out until a later date, your order will be shipped together once the pre-order is released. If you order two pre-order items that have different release dates, they will be shipped together once the last pre-order becomes released.
Can I cancel a Pre-Order?
Unfortunately, all Pre-Orders will NOT be qualified for cancellation as I automatically pay for each Pre-Order as soon as I receive them in order to ensure that I have the correct number of orders. Once you have placed a Pre-Order, you must commit to purchasing the item.
Do you accept orders placed outside of the US?
We sure do!
Purchasing R-18 Doujinshi
When purchasing doujinshi that has the R-18 label, the buyer automatically acknowledges that he/she is at least 18 years of age or older. Should R-18 Doujinshi be sold to a minor under any circumstances, the buyer will take full responsibility for his/her actions and will need to dispose of the doujinshi accordingly.
How do I pay for my order? Is it secure?
The checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order please contact us directly using the contact page.
Items that come in blind packs but are sold individually are OPENED ITEMS
Please note that all items that come in sets but are sold individually by character are pre-opened in order to separate the characters. By purchasing a character individually, the buyer acknowledges that although these items are new and in box, they have been opened only to see the characters inside as most of these items come in blind boxes without anyway of knowing which character is which without opening the box. Please let us know if you have any questions or are unsure about purchasing items individually.
What is “Kuji?”
“Kuji” is short for “takara kuji 宝くじ,” which means “lottery.” Many of the goods we offer are only available in Japan by means of a lottery draw, so you never know what kind of item or character you can get until you open your raffle ticket.
How do I play the “Kuji?”
1) You buy a kuji ticket and decide how many times you would like to enter. Each entry is 1 ticket.

2) After paying for your tickets, you will then click Confirm, which will take you to a page that shows you exactly what items you have won by a random draw of prizes that are available in the kuji set.

3) After you see what you have won, we will ship you the items once they are released or if they are ready stock, within 3-5 business days!
“Kuji” Disclaimers
This kuji game is in no way meant to be played for money or any monetary value. Prizes are strictly for anime goods that are related to the kuji set that the customer plays. In some cases, customers might not be able to play if certain country regulations do not allow for raffle prize systems of winning. Aitai☆Kuji is not responsible or liable for any problems involving foul play and will disable the accounts of those who try to compromise the randomized drawing of prizes.